Emoji Config Example
```json5 // Custom or default Emoji (String) // * Default: https://emojidb.org/discord-copy-and-paste-emojis - // * Custom: https://support.discord.com/hc/en-us/community/posts/360038896012-Can-Get-Emoji-ID-When-You-re-On-Chrome emoji: "ā", ```Category ID Config Example
```json5 // Discord category ID (String) // All ticket channels will be generated under this category. category_id: "CATEGORY ID HERE", ```Placeholder Message Config Example
```json5 // First ticket message sent by the bot. // Available placeholders: %creator%, %ticket_channel% (String) ticket_create_message: "Hey %creator%/nThanks for opening %ticket_channel%/nWe'll be with you in a bit!", ```Permission Level Config Example
```json5 // Permission level, for more information please check out the configuration // option "permission_levels" below (Number) permission_level: 0, ```Ticket Question Set ID Config Example
```json5 // Ticket create questions, for more information please check out the // configuration option "ticket_create_questions" below. This configuration // option requires the ID found below. Set to null to disable (String/null) ticket_create_questions: "first_question_set", ```Role Mention ID Config Example
```json5 // List of role IDs - These roles are mentioned (@) once a ticket of this category // is being created (Array) mention_roles: [ "ROLE ID HERE", // HELPERS "ROLE ID HERE", // STAFF ] }, ```Checkpoint Config š©
```json5
ticket_categories: [
{
// Ticket category name (String)
category: "General Support",
// Ticket category description (String)
description: "Select to create a General ticket.",
// Custom or default Emoji (String)
// * Default: https://emojidb.org/discord-copy-and-paste-emojis -
// * Custom: https://support.discord.com/hc/en-us/community/posts/360038896012-Can-Get-Emoji-ID-When-You-re-On-Chrome
emoji: "ā",
// Discord category ID (String)
// All ticket channels will be generated under this category.
category_id: "CATEGORY ID HERE",
// First ticket message sent by the bot.
// Available placeholders: %creator%, %ticket_channel% (String)
ticket_create_message: "Hey %creator%,\nThank you for creating %ticket_channel%, we will get back to you as soon as possible.\n\nWhilst you are waiting for a response please explain the reason why you created this ticket by following this format:\n\n``IGN:``\n``Realm:``\n``Reason:``\nā",
// Permission level, for more information please check out the configuration
// option "permission_levels" below (Number)
permission_level: 0,
// Ticket create questions, for more information please check out the
// configuration option "ticket_create_questions" below. This configuration
// option requires the ID found below. Set to null to disable (String/null)
ticket_create_questions: "first_question_set",
// List of role IDs - These roles are mentioned (@) once a ticket of this category
// is being created (Array)
mention_roles: [
"ROLE ID HERE",
]
},
```
Permission Levels Config Format
```json5 // Each ticket is assigned one permission level. Permission levels // are represented by certain roles. Whenever a ticket is being created // the role that represents the assigned permission level (for example: 1) // and all above (level 2, 3, 4, ...) will gain access to the ticket. // // The further down you get in the list below the higher is its permission level. // // Each ticket's permission level can be updated on Discord using specific // commands or the buttons applied to the ticket creation message. // The bot will either increase the permission level or decrease it. // Depending on that a specific role will either be removed from the ticket // or added (Array) permission_levels: [ "ROLE ID HERE", // Level 0 "ROLE ID HERE", // Level 1 "ROLE ID HERE", // Level 2 "ROLE ID HERE", // ... ], ```Permission Levels Config Example
```json5 // Each ticket is assigned one permission level. Permission levels // are represented by certain roles. Whenever a ticket is being created // the role that represents the assigned permission level (for example: 1) // and all above (level 2, 3, 4, ...) will gain access to the ticket. // // The further down you get in the list below the higher is its permission level. // // Each ticket's permission level can be updated on Discord using specific // commands or the buttons applied to the ticket creation message. // The bot will either increase the permission level or decrease it. // Depending on that a specific role will either be removed from the ticket // or added (Array) permission_levels: [ "ROLE ID HERE", // Level 0 - HELPERS "ROLE ID HERE", // Level 1 - STAFF "ROLE ID HERE", // Level 2 - SENIOR STAFF "ROLE ID HERE", // Level 3 - OWNER ], ```Ticket Question Set Config Format
question_list: {
"first_question_set": [
{
question: "QUESTION 1",
max_letters: 20,
min_letters: 2,
required: true,
},
{
question: "QUESTION 2",
max_letters: 20,
min_letters: 3,
required: true,
},
{
question: "QUESTION 3",
max_letters: 200,
min_letters: 10,
required: true,
},
]
}
},
Ticket Question Set Config Example
``` "question_list": { "first_questions_set": [ { "question": "What would you like to ask about?", "max_letters": 20, "min_letters": 2, "required": true }, { "question": "Does this affect your fun in the server?", "max_letters": 30, "min_letters": 3, "required": true }, { "question": "How do you think we can help with this?", "max_letters": 200, "min_letters": 10, "required": true }], "second_questions_set": [{ "question": "What is the bug you're encountering?", "max_letters": 20, "min_letters": 2, "required": true }, { "question": "What were you doing when the bug happened?", "max_letters": 30, "min_letters": 3, "required": true }, { "question": "Can you replicate the issue?", "max_letters": 200, "min_letters": 10, "required": true }, { "question": "How important is the problem?", "max_letters": 200, "min_letters": 10, "required": true }], ```Special Role Config Example
```json5 // List of role IDs. If the ticket creator owns any of the following roles // this module will trigger (Array) roles: [ "ROLE ID HERE", //Booster "ROLE ID HERE", //MC Server Supporter "ROLE ID HERE", //Tebex Patron ], ```Special Role Pings Config Example
```json5 // List of role IDs. All of these roles will be mentioned additionally // to the usual ticket category configuration (Array) mention_roles: [ "ROLE ID HERE", // Owner "ROLE ID HERE", // Senior Staff ] }, ```Out of Service Hours Config Example
```json5 time: { start: "23:00", finished: "07:00", } }, ```Ticket Buttons Config Example
```json5 ticket_buttons: { // Ticket close button (Boolean) close: true, // Ticket elevate button (Boolean) elevate: true, // Ticket lower button (Boolean) lower: true, // Ticket claim button (Boolean) claim: true, // Ticket unclaim button (Boolean) unclaim: true, }, }, }, ```