Common Issues
A list of issues people might commonly have!
If you don't see something you 're having an issue with, let us know in our Support Server!
Bot Related
My Bot Crashes Immediately
Your Configuration is not complete
You may have forgotten to fill some information in the common.json file. It's mandatory to fill in every space in that file!
Guild Not Whitelisted
You may have forgotten to add your Guild to the whitelist required with your license!
Make sure to run /guild whitelist in our Support Server!
IP Not Whitelisted
You may have forgotten to add your IP to the whitelist required with your license!
Make sure to run /ip whitelist in our Support Server!
My Bot Crashes After Launching
Bot Crash Happened
Something might have broken! Might need to check your console for that issue, and it'll likely provide you an error message with the exact issue, or an approximation of it. If you're not sure what to do, reach out to us in our Support Server! Even better, if you can report the bug to us, we can help officially fix the issue for you and everyone else too!
Antivirus Related
My Antivirus Quarantined Files
Microsoft Defender and potentially some other Anti-Malware services are flagging the obfuscated code with emojis in them! These are not malicious files but they're being quarantined/removed by accident. You can restore the files through whatever software solution you're using to get the files back in place, they do not contain malicious code!
Command Related
My Commands aren't working
Forgot to configure Permissions
You need to make sure all permissions are assigned in the permissions.json file, both the roles and IDs, as well as the permission levels each of them get!
Developer Mode is Enabled
This can cause commands to not show up! Make sure that developer-mode is disabled in the common.json file.
A Plugin might have crashed
Check to see if you don't have errors coming up in your console for plugins! If plugins disable, they'll disable any associated commands too.
Commands might have been blacklisted on accident
Check to see if the commands haven't been blacklisted from being used in the specific channel you're in.
Server or Bot ID may be incorrect
Check to see if your Server/Bot ID are wrong on accident. Your bot needs the right values to associate with the right client and server, if either of them is wrong, your bot will never know what it's trying to connect to.
MongoDB Related
I'm having IP Issues
Not Whitelisted
Stay tuned Pterodactyl users!
Soon, you won't have to deal with this process, since a Ptero egg is being made that'll basically create an internal MongoDB system, skipping this whole process altogether!
Add the IP 0.0.0.0/0 to the IP Whitelist to disable it! A guide to that is here!
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