Common Issues

A list of issues people might commonly have!

Problem not solved after checking here? Let us know in our Support Server!

Bot Related

My Bot Crashes Immediately

Your Configuration is not complete

You may have forgotten to fill some information in the common.json file. It's mandatory to fill in every space in that file!

Guild Not Whitelisted

You may have forgotten to add your Guild to the whitelist required with your license!

Make sure to run /guild whitelist in our Support Server!

IP Not Whitelisted

You may have forgotten to add your IP to the whitelist required with your license!

Make sure to run /ip whitelist in our Support Server!

My Bot Crashes After Launching

Bot Crash Happened

Something may have broke! Check your console, it'll likely provide you an error message with the exact issue, or approximation of it. If you're not sure what to do, reach out to us in our Support Server! If you report the bug to us, we can help officially fix the issue for you and everyone else too!

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Antivirus Related

My Antivirus Quarantined Files

Microsoft Defender and potentially some other Anti-Malware services are flagging the obfuscated code with emojis in them! These are not malicious files but they're being quarantined/removed by accident. You can restore the files through whatever software solution you're using to get the files back in place, they do not contain malicious code!

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Command Related

My Commands aren't working

Forgot to configure Permissions

You need to make sure all permissions are assigned in the permissions.json file, both the roles and IDs, as well as the permission levels each of them get!

Developer Mode is Enabled

This can cause commands to not show up! Make sure that developer-mode is disabled in the common.json file.

A Plugin might have crashed

Check to see if you don't have errors coming up in your console for plugins! If plugins disable, they'll disable any associated commands too.

Commands might have been blacklisted on accident

Check to see if the commands haven't been blacklisted from being used in the specific channel you're in.

Server or Bot ID may be incorrect

Check to see if your Server/Bot ID are wrong by accident. Your bot needs the right value. If either of them are wrong, your bot will not know what it's trying to connect to.

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MongoDB Related

I'm having IP Issues

Not Whitelisted

Stay tuned Pterodactyl users!

Soon, you won't have to deal with this process, since a Ptero egg is being made that'll basically create an internal MongoDB system, skipping this whole process altogether!

Add the IP 0.0.0.0/0 to the IP Whitelist to disable it! A guide to that is here!