# Common Issues

{% hint style="info" %}
**Problem not solved after checking here? Let us know in** [**our Support Server**](https://discord.iynxdev.com/)**!**
{% endhint %}

## <mark style="color:blue;">Bot Related</mark>

### <mark style="color:yellow;">My Bot Crashes Immediately</mark>

#### <mark style="color:orange;">Your Configuration is not complete</mark>

You may have forgotten to fill some information in the `common.json` file. <mark style="color:red;">**It's mandatory to fill in every space in that file!**</mark>

#### <mark style="color:orange;">Guild Not Whitelisted</mark>

You may have forgotten to <mark style="color:purple;">add your Guild to the whitelist</mark> required with your license!

Make sure to run <mark style="color:green;">**`/guild whitelist`**</mark> in [our Support Server!](https://discord.iynxdev.com/)

#### <mark style="color:orange;">IP Not Whitelisted</mark>

You may have forgotten to <mark style="color:purple;">add your IP to the whitelist</mark> required with your license!

Make sure to run <mark style="color:green;">**`/ip whitelist`**</mark> in [our Support Server!](https://discord.iynxdev.com/)

### <mark style="color:yellow;">My Bot Crashes After Launching</mark>

#### <mark style="color:orange;">Bot Crash Happened</mark>

Something may have broke! Check your console, it'll likely provide you an error message with the exact issue, or approximation of it. If you're not sure what to do, reach out to us in [our Support Server](https://discord.iynxdev.com/)! If you report the bug to us, we can help officially fix the issue for you and everyone else too!

***

## <mark style="color:blue;">Antivirus Related</mark>

### <mark style="color:yellow;">My Antivirus Quarantined Files</mark>

*Microsoft Defender* and *potentially* some other Anti-Malware services are flagging the obfuscated code with emojis in them! These are not malicious files but they're being quarantined/removed by accident. You can restore the files through whatever software solution you're using to get the files back in place, they do not contain malicious code!

***

## <mark style="color:blue;">Command Related</mark>

### <mark style="color:yellow;">My Commands aren't working</mark>

#### <mark style="color:orange;">Forgot to configure Permissions</mark>

You need to <mark style="color:purple;">make sure all permissions are assigned</mark> in the <mark style="color:green;">**`permissions.json`**</mark> file, *both* the roles and IDs, as *well* as the permission levels each of them get!

#### <mark style="color:orange;">Developer Mode is Enabled</mark>

This can cause commands to not show up! Make sure that <mark style="color:green;">**`developer-mode`**</mark> is <mark style="color:purple;">disabled</mark> in the <mark style="color:green;">**`common.json`**</mark> file.

#### <mark style="color:orange;">A Plugin might have crashed</mark>

<mark style="color:purple;">Check to see if you don't have errors coming up in your console for plugins</mark>! If plugins disable, they'll disable any associated commands too.

#### <mark style="color:orange;">Commands might have been blacklisted on accident</mark>

<mark style="color:purple;">Check to see if the commands haven't been blacklisted</mark> from being used in the specific channel you're in.

#### <mark style="color:orange;">Server or Bot ID may be incorrect</mark>

<mark style="color:purple;">Check to see if your Server/Bot ID are wrong</mark> by accident. Your bot needs the right value. If either of them are wrong, your bot will not know what it's trying to connect to.

***

## <mark style="color:blue;">MongoDB Related</mark>

### <mark style="color:yellow;">I'm having IP Issues</mark>

#### <mark style="color:orange;">Not Whitelisted</mark>

{% hint style="info" %}
**Stay tuned Pterodactyl users!**

Soon, you won't have to deal with this process, since a Ptero egg is being made that'll basically create an internal MongoDB system, skipping this whole process altogether!
{% endhint %}

<mark style="color:purple;">Add</mark> the IP <mark style="color:green;">**`0.0.0.0/0`**</mark> to the *IP Whitelist* to <mark style="color:purple;">disable</mark> it! [A guide to that is here](https://studio3t.com/knowledge-base/articles/mongodb-atlas-login-ip-whitelisting/)!


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.iynxdev.com/getting-started/common-issues.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.